Questions about...
Products
Do you ship worldwide？
We are now officially available in both the United States and Australia.
Shipping Limitations
We currently do not ship to certain regions in the United States and Australia:
- We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or U.S. Protectorates.
- We do not ship to Northern Territory, Queensland, South Australia, Tasmania, or Western Australia.
We appreciate your understanding and are working to expand our delivery coverage in the future.
Not Sure Which Size to Choose? Start Here
Medium vs Tall
- Choose Medium if you prefer a standard, more compact fit
- Choose Tall if you want more legroom and a more relaxed recline position
Tall vs Large/Wide
- Choose Tall if your priority is height support (leg + back comfort)
- Choose Large/Wide if your priority is seat width and extra space
Large/Wide vs Large-Wide/Tall
- Choose Large/Wide if you only need extra width
- Choose Large-Wide/Tall if you need both width + longer footrest support
Large-Wide/Tall vs Extra-Wide/Tall
- Choose Large-Wide/Tall for balanced Big & Tall support
- Choose Extra-Wide/Tall for maximum space + heavy-duty (500 lbs capacity)
Not sure which size fits you? Read our Lift Chair Size Guide →
How many boxes come with the chair?
Note: Our chairs come in 2–3 separate boxes. The exact number may vary by model, so please refer to the product details before purchasing.
Where are your products made?
Our chairs are designed in the U.S. and crafted by experienced manufacturing partners overseas, combining quality materials with rigorous testing.
Do your products require special care?
Cleaning-quick steps to clean the chair:
- Please dust the chair frequently.
- Wipe over using a damp and soft cloth. Let the chair dry thoroughly before use.
- Use a vacuum equipped with a soft brush attachment.
- Use eco-friendly soap(we highly recommend using cleaners and conditioners that are made specifically for leather,never use any type of harsh cleaners,especially alcohol-based products.)
Do your products have any certifications?
Yes. All of our chairs are SGS and TÜV certified — tested by independent third-party organizations for safety, durability, and quality.
Is the chair suitable for people with lymphedema?
Irene House lift chairs are designed for general comfort and mobility assistance. They are not specifically intended for patients with severe lymphedema or circulation disorders.
For individuals with lymphedema, we recommend consulting your physician before use.
Exception: The EWT500 Series features a triple-motor system with dual legrest motors, providing stronger and more stable leg support that may be more suitable under medical supervision.
Questions about...
Ordering and Shipping
How is my order delivered?
Orders in the US are delivered by FedEx, and orders in Australia by Allied. A signature is not required by default — if you'd like signature confirmation on delivery, just contact us at service@irenehouse.com after placing your order.
What shipping carriers do you use?
USA: 2-8business days via FedEx.
AU: 2-8business days via Allied.
How long will it take to get my order?
Please allow 2-8 working days by FedEx for shipment time. All in-stock orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
see our full shipping policy.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Do you offer local pickup?
We do not offer local pickup at this time.
Questions about...
Policies
What's your return policy?
At Irene House, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.
If you wish to initiate a return, please contact your dedicated customer care rep within 35 days of receiving your order. Our team will guide you through the return process and provide you with a prepaid return label.
What is the warranty?
- Electronic components(motor, transformer, hand controller)/2 years
- Cover (fabric, PU/PVC, combined fabric, leather etc)/3 years
- Reclining mechanism/3 years
- Solid wood frame/3 years
You can also buy Premium Warranty Plan.
Does Medicare or insurance cover your lift chairs?
No. Irene House does not accept Medicare, Medicaid, or private insurance, and we are unable to process insurance claims or reimbursement paperwork. All orders are direct retail purchases. If you plan to seek reimbursement on your own, please check with your insurance provider before ordering — we can provide an itemized receipt upon request.
Do you offer a product guarantee?
Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right.
Questions about...
General Troubleshooting Guide
What if my lift chair does not work at all?
- Make sure the turned on and has electricity.
- Ensure the chair is plugged.
- Make sure there are no cable damages.
My chair only partially working, what is the reason?
The unworking part may need to be replaced. (All the accessories can be replaced very easily , the seller will provide an online teaching video if needed.)
What if my chair or controller starts to overheat or smell like smoke?
Unplug the chair, and discontinue use of the chair immediately. Contact seller for further assistance.