Q Do you ship worldwide?
A We ship only to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or US Protectorates. We do not offer any shipping outside the United States.
Q Where is your showroom?
A We only have a showroom in 522 Pedricktown Rd,Logan Township, NJ 08085 . Please contact us if it's available for you come to visit so we can make an appointment for you.
Q How many boxes come with the chair?
A 9188E,9196E,9206 comes with 3 boxes, all other chairs comes with 2 boxes. Please feel free to contact us for the tracking number.
Q What shipping carriers do you use?
A Our main shipping method we use is FedEx.
Q How long will it take to get my order?
A Please allow 3-8 working days by FedEx for shipment time. All in-stock orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
Q Can I return my product?
A Our top priority is providing excellent customer service. We want our customers to love our products, but if you need to make a return we’re happy to help. Please email(service@irenehouse.com) us directly and we will assist you.
Q Is it a dual motor?
A We offer a Single Motor(9166), Dual Motor(9178, 9185, 9186, 9188, 9192, 9193), and Three Motor (9181).
Q Is real leather?
A We have two different leathers. Breathable leather which is one of the special properties of leather. Real leather which is top grain.