FAQs
What is the warranty?
- Electronic components(motor, transformer, hand controller)/2 years
- Cover (fabric, PU/PVC, combined fabric, leather etc)/3 years
- Reclining mechanism/3 years
- Solid wood frame/3 years
You can also buy Premium Warranty Plan.
How many boxes come with the chair?
- 9185, 9188, 9188S, 9188T, 9188 EWT500, 9205, 9205L, 9205 EWT500, 9196, 9199 - 2 boxes.
- 9188E, 9188ET, 9219 - 3 boxes.
The packages get picked up from our warehouse at the same time, but somehow through the FedEx sorting process, sometimes they are seperated and come on different days. This is something that is unfortunately out of our control.
How long will it take to get my order?
Please allow 3-8 working days by FedEx for shipment time. All in-stock orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
Can I return my product?
Our top priority is providing excellent customer service. We want our customers to love our products, but if you need to make a return we’re happy to help. Please email(service@irenehouse.com) us directly and we will assist you.
How much does shipping cost?
Free Shipping.
Do your products have any certifications?
All of our chairs are SGS, TÜV certified.
How to care?
Cleaning-quick steps to clean the chair:
- Please dust the chair frequently.
- Wipe over using a damp and soft cloth. Let the chair dry thoroughly before use.
- Use a vacuum equipped with a soft brush attachment.
- Use eco-friendly soap(we highly recommend using cleaners and conditioners that are made specifically for leather,never use any type of harsh cleaners,especially alcohol-based products.)


